Shipping & Returns

AMBA orders are shipped from our fulfillment hub in Dubai, so your favorite glow essentials can reach you quickly across the UAE, the GCC, and selected international destinations.

We work with trusted delivery partners, including Farfill, Aramex, and DHL Express, to make sure your order is handled safely and delivered as smoothly as possible.

Shipping Options & Rates

Shipping options and final delivery costs are shown at checkout based on your delivery address, order weight, and available courier service.

UAE Delivery

For customers in the UAE, we currently offer:

UAE Next Day Delivery
Delivered with Aramex.
Rate: USD 4.70 for orders up to 5 kg.

Dubai Same Day Delivery
Available for eligible Dubai orders through Farfill’s fleet.
Rate: USD 6.50 for orders up to 7 kg.

Same day delivery is available for eligible orders placed before the daily cut-off time shown at checkout. Orders placed after the cut-off may be delivered on the next working day.

GCC Delivery

We ship to selected GCC countries from our Dubai hub.

GCC Express Delivery
Available for Saudi Arabia, Kuwait, Oman, and Bahrain.
Rate: USD 21.41 for the first 0.5 kg.

Saudi Arabia Economy DDP Delivery
Available for eligible KSA orders only.
Rate: USD 6.67 for the first 0.5 kg, plus USD 3.27 for each additional 0.5 kg.

DDP means that duties and taxes are handled as part of the delivery process where this option is available.

International Delivery

For international deliveries outside the UAE and GCC, AMBA ships from Dubai using Aramex and DHL Express.

Shipping rates and estimated delivery times depend on your destination, order weight, and the courier option available for your country. The exact cost will be calculated and shown at checkout before payment.

Please note that customs duties, import taxes, or local fees may apply depending on your country’s regulations. These charges, where applicable, are the customer’s responsibility unless clearly stated otherwise at checkout.

Shipping Times

We aim to process and dispatch orders as quickly as possible. Once your order is confirmed, you will receive a shipping confirmation with tracking details so you can follow your package.

Estimated delivery times:

Dubai Same Day Delivery: Same day for eligible Dubai orders
UAE Next Day Delivery: Usually next working day
GCC Express Delivery: Estimated delivery time shown at checkout
International Delivery: Delivery time depends on the destination and courier service selected

Delivery timelines may be affected by customs checks, public holidays, courier delays, incorrect address details, or circumstances outside AMBA’s control.

Returns & Refunds

We want you to love every AMBA product you order. However, if something is not quite right, we are here to help.

AMBA accepts returns for exchange or refund only if:

The return request is made within 14 days of delivery.
The product is unused, unopened, and in its original packaging.
The product is returned in a condition suitable for resale.

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, damaged after delivery, or returned without their original packaging.

Sale items, discounted items, promotional bundles, and limited offers are non-returnable and non-refundable unless the product arrives damaged or incorrect.

Refunds

For eligible returns, we will refund the purchase cost of the returned product once it has been received and inspected.

Shipping and handling charges are non-refundable.
Return shipping costs are the customer’s responsibility.
Refunds are issued to the original payment method.
Please allow several business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at customercare@ambabody.com.

To help us resolve the issue quickly, please include:

Your order number
A short description of the issue
Clear photos of the product and packaging

We will review your request and guide you through the next steps.

How to Request a Return

To request a return, email us at customercare@ambabody.com within 14 days of receiving your order.

We strongly recommend using a tracked shipping service when returning products. If a return is lost in transit and no tracking is available, we will not be able to process a refund or exchange.